Our Security Promise

• Encrypted Transactions: We use encryption and secure connections so that your personal details and payment information are protected during transfer.
• Fast, Checked Withdrawals: Our goal is to process withdrawals as quickly as possible once standard verification checks are complete.
• Verified Identity (KYC): Identity checks help prevent fraud, protect your balance and ensure that only you can access your account.
• Device & Session Protection: We limit concurrent sessions and may request additional verification if we detect unusual activity on your account.

Self-Control Tools

We encourage every player to set limits before starting to play. Depending on your region and account settings, the following tools may be available:

• Deposit Limits: Set daily, weekly or monthly deposit caps so you never spend more than you planned.
• Loss and Session Limits: Decide in advance how much you are prepared to lose or how long you want to play in a single session.
• Time-Out / Short Break: Take a cooling-off break for a set period if you feel you need to step away.
• Self-Exclusion: If you feel your gambling is becoming harmful, you can request a longer self-exclusion period and stop access to your account.

When to Pause and Reflect

Consider taking a break or seeking help if you notice any of these signs:

• Spending more money or time than you originally planned.
• Chasing losses or trying to “win back” what you have lost.
• Hiding your gambling from family or friends.
• Gambling with money that should be used for bills, rent or essentials.
• Feeling stressed, anxious, guilty or unable to stop thinking about gambling.

Independent Help & Support in Australia

Space9AU is not a counselling service. If you are worried about your gambling, we strongly recommend speaking to a professional, confidential support service:

• Gambling Help Online – Free, confidential help and live chat for people in Australia:
  Website: gamblinghelponline.org.au
• National Gambling Helpline – 24/7 telephone support across Australia:
  Phone: 1800 858 858
• Local Counselling Services: Many Australian states and territories also offer in-person support; details are listed on Gambling Help Online.

24/7 Support from Space9AU

• Live Chat: Contact our team for help with account, payment or limit settings.
• Private Assistance: Speak to support if you want to understand or adjust your control tools.
• Referral to Help: If you tell us you are struggling, we can point you towards independent services for professional support.

Smart Play Tips

• Only gamble with money you can afford to lose.
• Set a budget and time limit before you start playing.
• Do not gamble when tired, upset, under the influence of alcohol or drugs.
• Treat any wins as a bonus, not guaranteed income.
• Use deposit and loss limits, and take breaks often.

Final Reminder

Online pokies involve real financial risk. Space9AU is intended for adults over 18 in regions where online gambling is legal. If gambling is no longer fun or starts to affect your life negatively, please stop playing and contact a professional support service.